Warranty Period

2 years standard from the date of shipment (or as specified in the contract).

Coverage

Manufacturing defects in materials and workmanship under normal and proper use.

What We Cover

Hardware failures, control system failures, and agreed spare parts.

Our Service Modes

Remote Technical Support

7×24 online assistance via phone, email, or instant messaging for troubleshooting common issues (signal, software, replacement guidance).Free of charge.

Return to Factory Repair

For issues not solved remotely.Customer is responsible for one-way freight, insurance, and customs feesto send faulty parts to our service center. We will repair and return.

On-Site Engineer Service

For quality issues confirmed by our technical team. We will dispatch an engineer to your site.If the issue is not covered by warranty, you will be responsible for travel and service fees.

Warranty Claim Process

Step 1: Submit a Request

Contact us via our website, email, or hotline. Provide yourcontract/order number, product model, and a description of the issue(photos/videos are helpful).

Step 2: Diagnosis

Our technical team will analyze the issue remotely and determine the best solution — remote guidance, factory repair, or on-site dispatch.

Step 3: Resolution

We will execute the agreed service. For valid warranty claims, all repair and replacement costs are covered by us.

Warranty Exclusions

Our warranty does not cover failures or damage caused by:

Improper Use: Operation contrary to the product manual, misuse, or abuse.

Unauthorized Actions: Disassembly, repair, or modification without our prior consent.

External Causes: Transportation damage, force majeure (floods, fires, earthquakes, etc.), and extreme environmental conditions.

Normal Wear and Tear: Gradual decrease in brightness or color uniformity, and natural degradation of performance.

Invalid Documentation: Products with altered, damaged, or missing serial numbers or warranty labels.

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